Sunnyvale Sleep Center

Contacts

Address:
1309 South Mary Avenue #200, Sunnyvale, CA 94087
Get directions

Website:
sutterhealth.org

Phone number:
+1 408-523-3460

Categories:
Establishment   Hospital  

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Reviews about Sunnyvale Sleep Center

• Brian T.

  May, 30 2018
  ★ ★ ★ ☆ ☆
  I am currently a patient at this sleep center but I did not have good experience before
  1) Similar to Lucia's review, I called the office to schedule an initial appointment. I asked the front desk the cost because I had to pay out of the pocket money. The guy said just come to see the doctor for initial appointment and asked for the cost. Thus, I had an impression that the consultation should not be charged. On the first appointment, I only saw the doctor 10-15 minutes after filling out paperwork. He just went over the questionnaire and asked me to come back for in-home sleep study. After few weeks, I were surprised to receive a bill of $500. I talked to the billing department but they did not care so I had no choice to pay. If I knew that I had to pay for it, I would wait for my new insurance active within a week (my first appointment was in last week of December 2017),
  2) I made an appointment to come back for in-home sleep study. I told the front desk that I had new insurance. She assured me that she would change my record to new insurance and made sure I was authorized for my HMO insurance before the appointment. Close to the appointment, I called and checked if my insurance authorized for the sleep study. I was surprise that my new insurance was not updated. They transferred my call to record department to update. They transferred me back to the front desk and I asked to make sure this new insurance was updated and my insurance was OK with the service. On the day of my appointment, they told me to start the service by picking up the in-home sleep study machine. To be sure that I did not get another surprised bill, I asked the front desk to check if my insurance authorized for this service and I found out that no one bothered to call. I had to wait for 5 minutes for them to make a call to my insurance to get authorized.
  
  Updated: Added one more star for Elizabeth and the Social Care team. I contacted them and discussed my billing situation. They worked with me and reimbursed some money. Good service. Thanks.

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